Frequently Asked Questions (FAQs)
Do I have to pay for the appraisal?
Yes, our customers purchase credits which give them access to various appraisal packages. For example, a single credit gives you one appraisal within 48 hours, two credits will give you either two appraisals at the same speed or one express appraisal within 24 hours. We also sell bundles for a higher number of appraisals at a discounted rate. Please see our pricing page for more details. For further information on free valuations and what to watch out for, click here to read our guide.
Do we buy any items?
No, we are not in the business of buying items that we do appraisals for, from our customers. If we were to buy, we believe it would compromise our objectivity and could have a detrimental effect on the accuracy of our appraisal. We want to stay as objective as possible throughout the whole process, and we pride ourselves on having a completely unbiased approach towards each of your items. This enables us to provide the most precise and professional appraisal possible.
What is the value or estimate you provide us with?
The estimates you will receive within 48 hours (or 24 hours with our express service) are both an auction estimate and an insurance estimate. The auction estimate is the price range that our experts believe your item would fetch at auction, if it were to be put up for sale today. For example, your chair could be expected to fetch between $3,000 - $5,000 in the current market. As a rule of thumb, insurance estimates are generally double the lower auction estimate. In this example therefore, the chair in question would carry an insurance value of $6,000. We will generally provide you with both auction estimate and insurance values.
How much information do I need to give when submitting a request?
Once you have uploaded your photos, you are taken to a screen where you can fill in details that are relevant to your object. Please give us as much information as you can - the more detail we have the more accurate our appraisals can be. Measurements, marks, signatures, condition and provenance (the item's ownership history) are all key pieces of evidence that we need. Any additional information is most welcome, and we always look forward to reading the unique stories that accompany your items! If you don't know anything at all about your item, don't worry - we are here to help!
Do I have to submit a photo?
Yes, our system only works once you have uploaded at least one photograph. The better the quality of the photo, the more accurately we can value your item. If there is a signature, mark or inscription, please send a clear close-up image of this as well. If you don't have a good photo, but you have an old auction reference such as a sale number, lot and date, we could also use this to provide an appraisal based on archive data. This might take a little longer than the 48-hour response rate we guarantee but rest assured, we will work hard to stick within our self-imposed deadline. You can also copy and paste any web links that you think might be relevant to your appraisal request.
How do I receive my appraisal?
We send you an email with your appraisal link. Within this link you can access the report in two ways:
1. A PDF file featuring the Appraisal Report relating to your item. This is an easily printable A4 document, which you could even frame! Most people can open PDF files but if not, we can send you a text file instead.
2. A unique web link for your item, which you can share with friends or family.
Is your pricing competitive?
Yes. Our pricing is highly competitive. As 58 of our 62 experts have Sotheby's and/or Christie's heritage, our expertise and the value we deliver is second to none.
How does the appraisal submission process work?
We have a handy guide you can review to take you through the appraisal submission steps. Click here to view it.
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